I am not sure how the hotel has been getting a three star rating. These are the things you need to know before you book - please be aware I am writing this as a guest of floor 5 and I was NOT all inclusive. Starting with the positive! *receptionist Irene was lovely helpful & kind *I didn’t use the hottub but heard good reviews of it *the entertainment team seemed to keep the kids happy *wifi is excellent *pool clean *pizza from the bar delish (but served with a scowl!) HOWEVER *first red flag - when you pull up to the hotel the windows are filthy *there was a discarded napkin on my balcony on day one & it was still there 7 days later *in the very shabby room there is no kettle, fridge, instructions on how things work, no hook on the door of the bathroom, no bolt on the door (I was a female travelling alone) and no full length mirror *I couldn’t get a smile from ANY of the staff except Irene. I couldn’t decide if they didn’t like me, the Brits or their jobs. Possibly all three. *terrible clanking from the pipes and the walls are paper thin *there was a hairdryer in the bathroom but it made such a horrific rattle I was too scared to use it *if you want the use of your safe in your room it’s FIFTY SIX EUROS per week *the room was clean(ish) but not just tired - exhausted. *the music by the pool was sometimes ridiculously loud (this might just be my age!) If you enjoyed going to Pontins as a child in the 1970s, then this is the place for you. I won’t be returning.

Great experience! Staff very friendly. Lots of activities at pool during the day fun bouncy castles and pool games. Great atmosphere perfect for families.

Its a very nice place to stay. Very helpfull staff including when a problem appears. Location of the hotel is very nice and close to the beach. Only 10-15 minutes away from salou itself! Rooms are nice and pretty spacious compared to what i first thought. The amenaties like the pool and bar are nice and they’re willing to answer everything you need to know. Noise level is perfect! It can be a little loud cause theres lots of other hotels and bars in the vicinity. You get worth your money especially if you get the all inclusive package! Hotel js clean and bathrooms are cleaned everyday! The only reason i put 4 instead of 5 star is because of the staff during dinner and breakfast. Spoke barely english and treated us like we were dumb when we came there