Yesterday, we arrived at Kassandra Palace in Greece for our long-awaited family vacation. Unfortunately, for the second day in a row, we are still trying to receive what we originally booked and paid for. Instead of being able to relax and enjoy our holiday, we have had to spend the beginning of our stay trying to resolve an issue that should never have occurred. Our expectations of a wonderful family vacation have been seriously affected from the very first day. At Kassandra Palace 5*, we booked a Deluxe Side Sea View room for 2 adults and 1 child (aged 2–11) for a 12-night stay. We booked our long-awaited family vacation through Ambotis Holidays. However, upon arrival and entering our room, we immediately realized that the room we had been given did not correspond to the Deluxe Side Sea View category that we had booked and paid an additional amount for. Instead, the room appeared to have a Garden View and was affected by significant noise from the nearby road. Before even unpacking our luggage, we raised the issue with the check-in manager, Filio. She informed us that she would do her best to offer us a different room the following day after 11:00 a.m., subject to availability. On the second day, Filio contacted us and offered another available room (shown in Image #2), which we accepted because the toilet smell in the first room was unbearable. Alternatively, we were offered a newer room of the same category at an additional charge of €350 per night. For our 12-night stay, this would amount to an additional €4,200, despite the fact that we had already paid extra specifically for a Deluxe Side Sea View room. We would like to emphasize that we are not asking for a complimentary upgrade. We are simply asking Kassandra Palace to provide the Deluxe Side Sea View room category and view that we booked and paid for (shown in Image #3). We sincerely hope that the hotel management will take this matter seriously and provide an appropriate solution as soon as possible, so that we can finally enjoy the family vacation we came here for.

We had a blissful two week stay at this beautiful hotel. We initially had a problem with the WiFi but this was sorted relatively quickly by the wonderful Despina and the GM. Breakfast was plentiful and the staff in there worked so hard. We would like to mention Aggelos, fotis, palvos, Xhristina, Kleon but they were all super! Daniel was great at making yummy omelettes. We had a super meal on the pier arranged by Despina. Giannis was an amazing waiter and the setting was perfect. We absolutely loved spending time at the beach. Anna was an absolute sweetheart and nikos managed the whole team down there so well. Dimitris and michalis in lobby bar again worked extremely hard and were so quick at sorting drinks for the many people in the bar in the evening. We also had a meal at Fiki Fiki restaurant. The food here was Asian Peruvian and made a nice change from our Greek meals. Chrysa was a lovely waitress. Again this was a wonderful setting with super sea views. Thank you for a happy summer holiday!