4 nights and our 10th visit. We ordered the Premium Plus room as usual, but this time we were plagued by noise from the road and asked to be moved to a room facing north. For this we had to pay 25 euros - which we consider unreasonable. It wasn't an upgrade, but a replacement. We had half-board breakfast and dinner. One day we were supposed to celebrate our wedding anniversary and asked to change to lunch. It cost 5 euros per person because the food was much fancier - we were informed. This was not correct. Lunch was a big letdown for all four. Very disappointing! 1. Last year I gave the hotel 5 stars. In year 3. 2. She did not feel welcome at the reception. 3. The hotel's practice of charging for various services is unacceptable. 4. Are we coming back? I don't know.

**Food hygiene concerns and disappointing management response** During our stay at Hotel Cap Negret in October 2026, we discovered an insect on a piece of fish at the dinner buffet\. We were two couples dining together, and the incident ruined our appetite and dining experience\. We immediately informed the buffet staff, but nobody from management approached us or followed up\. The following day, one of our group developed stomach problems, forcing us to interrupt our visit to Altea\. The person spent the rest of the day in bed\. We cannot establish whether this was related to the hotel food, but naturally it added to our concerns\. We subsequently submitted a formal complaint with photographic evidence\. Hotel management acknowledged the insect incident and apologised for the lack of follow\-up, but repeatedly refused any compensation for the four dinners\. We appreciate that unexpected incidents can happen\. However, we believe the hotel could have handled this situation with greater care, understanding and professionalism\. **Our biggest disappointment was not just the incident itself, but how hotel management responded afterwards\.** Unfortunately, this experience left us with a negative impression of the hotel’s customer service\.