We have just returned from our 3rd stay at Diamond Beach and yet again it didn’t disappoint. Staff were amazing as always. Special shout out to Hossam and Mahmoud at the adult pool, we hadn’t met them before but they both really looked after us. Sharif the chief at breakfast in Gamilla went above and beyond poaching eggs for my husband every morning and always had a smile and a chat. Abdul (sorry if it’s spelled wrong) was very attentive and hard working both at breakfast in Gamilla and the Italian on an evening. We mainly ate at the specialty restaurants this time. The food was great and all the staff were amazing as always, far too many to name but I’m sure you know who they are. Special thank you to Ahmed who looked after our room (block 8) It was beautifully clean and he always asked if there was anything we needed. His towel art was fantastic and the monkey hanging from the ceiling gave us a real laugh. The entertainment team worked really hard as always and there were different activities. We didn’t join in the nightime pool party but it looked like everyone was enjoying themselves. Eliana did a fabulous job everyday coming round the adult pool to let us all know what activities were on and it was lovely to chat to her. She works really hard and always has a smile. The staff really are a credit to the hotel. I noticed some reviews said the staff were being nice to get tips, but we can honestly say we don’t think that’s true. The staff are genuinely nice people and extremely hard working. They care about the guests and whether they are doing their job to the best of their ability. We did notice this year that the senior management team wasn’t as visible as previous years. We did see them and the chief did do the rounds to make sure the food was good, but it didn’t feel the same. I suppose that’s just a change in management structure and work load. We didn’t have any problems so it was fine, just didn’t feel as personal. The only thing that did bother us was on our last day. We couldn’t keep the room past 2pm even though we had a night flight. This wasn’t a problem, but we wanted to shower before we left and were told we could use the shower in the Spa. What reception didn’t tell us was that the Spa wouldn’t provide towels. We had already handed our room cards and towel cards in at 2pm, so at 5pm I had to go back to reception to get towel cards, then go back to the pool to get towels. When I returned my husband had been given a towel by the Spa staff, so I’m not sure why it was an issue in the first place. It’s probably helpful to inform the guests to either keep hold of a towel or ensure the Spa are making towels available. I’m not mad about it, it was just an inconvenience running around for the sake of 2 towels. Overall another 10/10 holiday and we will see you all again next year :)

Very beautiful property, we had a great time with our family and friends, fantastic staff ready to accommodate your requests, the only slightly discordant note is the food, which was too repetitive for the 15 days we stayed; fortunately there were restaurants where you can dine with a reservation so as to vary it a little. The strong point is the GOING entertainment, which is nothing short of fantastic with the fantastic quartet (Denise, Generoso, Giacomo, and Aida); they were nothing short of exceptional! And then there is Abdul, also from the Going group, ready to follow you step by step and to help you and solve any problem. We will definitely return to this property!

Fantastic vacation, beautiful resort ...... Clean hotel, great selection of food, staff always attentive. In our case, taken care of by the Going staff......all fantastic......in short.....amazing vacation with beautiful people . . . possibility to relax or to do a thousand things