We travel to different resorts in Turkey twice a year, so we have a lot of experience and plenty to compare this hotel with. To be honest, I think the people who gave this hotel such high ratings have probably never experienced real Turkish hotel service, or maybe this hotel is more suited to guests aged 60+... I honestly don't even know where to start. There wasn't even a kettle or a coffee machine in the room, which was a big surprise for us. We also had to pay for the pool towels. Children weren't allowed to play with a ball in the pool, and inflatables were not allowed either. If your kids did either, staff would come over and tell them to stop. There were also no water slides or anything to keep children entertained. We booked breakfast, lunch and dinner. The food was very average. The choice wasn't great, and the quality felt quite cheap. All of us had stomach problems after almost every meal... at breakfast, coffee, tea, juice and water were all free. But at lunch and dinner you had to pay for exactly the same drinks. There was even a sticker on the machines saying they were only available at breakfast (I've added a photo). I'm not even talking about alcohol, we expected to pay for that. But charging for drinking water at lunch and dinner was unbelievable!! Over one week we spent so much money just buying water. We've never experienced this in any other hotel in Turkey... the entertainment team was also disappointing. They didn't seem enthusiastic or energetic, and the atmosphere was very boring throughout our stay... the room was another let down. We are a family of two adults and two children. The children had to share one small sofa bed, while the adults slept on two single beds pushed together. I really didn't expect that from a hotel like this... I know this is a long review, but I genuinely want to warn anyone who is thinking about booking this hotel. Don't waste your hard earned money here. There are so many better hotels in Turkey where you'll get much better service and much better value for your money!

The staff in the reception is rude and not very welcoming. Really disappointed over the staff as they seemed angry/rude throughout our stay. Never again.

We have stayed at this hotel twice now and have 2 children under 5. The hotel is very clean and the cleaners work hard. The food options are basic but there’s always something to get if you’re a fussy eater. The staff in the restaurant are very helpful assisting with high chairs and having somewhere to put the prams etc. The pool area opens at 10am there is a barrier and plenty of sun loungers at the back by the baby pool and there’s even stacks of them piled up in case you get down the pool area late. When the barrier opens the only people I have seen run down the steps is children excited to get to the pool. The hotel is in a great location close to supermarkets there is a popeyes, McDonald’s and Burger King a 5 minute stroll. Also some very good Indian and Chinese restaurants opposite hotel. The beach again is 5-10minute stroll, plenty bars and restaurants nice pleasant vibe. There’s a children’s mini fairground trampolines and bouncy castles and small rides. You can stroll into Altea 15-20min stroll along the beach with beautiful mountain and sea views. Benidorm is a 10minutes on the bus an 5 mins in a taxi. This is perfect for a chilled holiday little play area for the kids, gym in the hotel and spa. The hotel is sound the staff are sound and the weather is Boss! Looking forward to going back next year!