I thought I had booked this hotel for 24/6/26 until 1/7/26 but when I checked the confirmation the dates were in 2027. I tried to correct the dates but there were no vacancies at the hotel. The hotel reception was contacted and I was told that I was unable to cancel the booking without paying the full amount, because I had not taken the free cancellation option. The hotel manager reviewed the communication and immediately contacted me advising the booking was cancelled and my money refunded. It is very much appreciated to have management prepared to listen to their customers. If I come back to London I will be booking this chain.

Run down property and one wing towards reception view is too noisy all the time. Location is good and close to metro station

After several years conducting student trips to London, I keep choosing the Royal National. A great location in a centric area and a dedicated attention, such as that from the restaurant crew and the (succulent) breakfast staff, efficiently coordinated by the experienced Mirela and Gosia, together with their care in providing both groups and individual passengers with a satisfactory experience and a very good value. While it's true the hotel needs to face an update of its climatisation systems in accordance with the changes in the climate, I keep choosing it in the overall.