Wow! What a hotel. This hotel is huge! We must have walked miles getting to and from our room and breakfast and the pool. Apparently 1000 rooms. The lifts were not very close to the rooms either, so if you have mobility issues and no wheelchair you may find getting around quite tiring. Having said that, the facilities for disabled people were excellent and always a helping hand from the lifeguard getting into the pool. There are plenty of sun loungers, so really there shouldn’t be an issue getting one around the 5 main pools. There is plenty of choice of food catering for all tastes, so you should never go hungry. The Italian Toscana restaurant is a must go to. Delicious food and excellent service. There is also an amazing steak restaurant El Churrasco at reasonable prices at the bottom of the resort facing the sea. Had a lovely meal there. We booked the Unique package and were able to have breakfast in our own dedicated restaurant so away from the crowds. We also had our own dedicated swimming pool which was beautiful and so peaceful. We were able to use the Unique lounge for snacks and drinks from 11-6, a nice little perk. The staff in housekeeping were great and very friendly with rooms cleaned to a high standard and another nice touch for being a Unique guest, they did a turn down at night and provided us with a chocolate treat! The restaurant staff were equally friendly as were the pool staff. A big, big shout out to Zollo who really worked hard and was always on the go by the Unique pool, lovely man. The only major let down with the staff was Unique reception area. We were promised a priority check in as one of the extras that we had upgraded to. Unfortunately we arrived at the hotel after a 3.5hr delay with our flight (obviously not the hotel’s fault) but when we went to the priority check in, we had to wait for 25 mins while other guests were checked in before us who were not in the Unique queue and when we requested assistance the receptionist was quite rude to us. When we complained about this and asked to see the manager, we were referred to Maryam, the guest relations who was absolutely wonderful and resolved our complaint. Obviously we thought that was the end of it but unfortunately we had absolutely the same treatment on check out when we requested a private room for late check out. We were told none available and the staff were quite indifferent to us. We certainly didn’t get the unique experience from reception that we should have done. Again Maryam managed to offer us a private room to enable us to change and freshen up. So, although we had a fabulous time at this hotel, it would have been even better if the staff in reception actually welcomed you with a smile instead of making you feel insignificant, especially on a Unique package, as we didn’t feel very special. We had previously stayed at the Baobob and The Villa Del Conde on the Unique package and we thought this hotel would be even better, but sadly reception let the hotel down.

Was there before the 3rd of September 2026, but I have now experienced minor points: Upon arrival, I had to wait a long time at the check-in desk while there was no one for me. - after the 4th day I had also put my bath towel on a bed because all the beds were provided with towels that the guests had already placed there early on. When I came back after 15 minutes, my bath towel had been taken away by the staff. most of the beds were due for renovation, they weren't comfortable anyway. -thee and sugar were not replenished in my room. You can expect that from this expensive hotel. -In my second week I had to have breakfast and dinner somewhere else on the other side of the hotel where there was almost no outdoor space. Also because there was a promotion week of Audi top men who were present there. The guys shouldn't have to yield to that.

Top and this was already the 3rd time. Swim-up and partially adults only. Despite the size, it is not mass production. Various swimming opportunities and a good gym. Great location. Tip: maybe only book accommodation, because the breakfast is actually busy, noisy, and hectic due to the size of the hotel.