We spent a week late October in the hotel with 5 y.o. and 2 months kids. Our older son couldn't wait to dance at 8pm mini-disco for kids. We enjoyed playing with a ball in the pools and even visit the gym together. Halloween party is a very special: wonderful food plates and evening trick ans treat! The hotel is very friendly for families with kids. The thing to improve for the hotel is transparent glass bathroom door with no lock. This thing was very confusing for the whole stay. Special thanks to the animation team! The developed a super cool Halloween decorations and played a lot with all the kids at once and one by one. The played with my son a lot and even had a dinner with him! This team is probably the greatest value of the hotel.

Very disappointing – certainly not a 4-star hotel We have stayed at this hotel previously, and the main reason for choosing to return was its location. It is ideally situated for access to Las Americas, Safari Centre and the buses to Siam Mall, Siam Park and the surrounding areas. Unfortunately, that is probably the only real positive I can take away from this stay. On our previous visit, three years ago, we stayed in one of the lower-floor spa-level family rooms. Although we are only a family of three, these rooms sleep up to six, so there is plenty of space. However, even back then, I remember the rooms being damp and looking quite worn. Sadly, rather than improving, the condition of the rooms has deteriorated even further. We were practically allocated the exact same room as our previous visit (S2) After arriving late at night and unpacking, ready to go to bed, we were suddenly faced with water pouring through the bathroom ceiling. We were offered an alternative room (S7), but quite honestly, it was just as bad, if not worse. The room absolutely stank of dirty toilets, and I have never seen the walls in a supposedly 4-star hotel room in such a dreadful state of repair. Needless to say, we refused to move and eventually the leak in our original room was repaired. Unfortunately, S2 came with its own problems. The noise was absolutely ridiculous. Every morning we could hear water running through the walls, followed by extremely loud banging noises. It was enough to disturb us regularly and certainly not what you expect when paying to stay in a 4-star hotel. Housekeeping was another disappointment. Although the rooms were attended to daily, this seemed to consist of making the beds and replacing towels. The floor was filthy, and our bed sheets were not changed once during the entire stay. There was also no obvious option to request fresh sheets. The pool area is equally in need of attention, with missing tiles and grubby, dirty-looking edges around the pool. Overall, the hotel feels tired, dated and poorly maintained. It is certainly not up to the standard you would expect from a 4-star establishment. Breakfast was very average, with the hot food barely lukewarm. Nothing particularly special and certainly not something that would make us want to return. I would also question the photographs used on booking websites, as they certainly do not reflect the condition of the hotel we experienced. Either the photos are very old or have been heavily edited, because the reality is quite different. It’s disappointing because the location really is excellent, and we did enjoy spending time away with our family. However, a good location does not make up for poor room conditions, maintenance issues, cleanliness and a general lack of quality. We would not recommend this hotel and, despite having stayed here before, we certainly would not return. There are far better-maintained 4-star hotels in the same area, at similar prices, and I would strongly recommend looking elsewhere rather than being misled by the hotel’s advertised appearance and star rating..

Excellent entertainment team, especially (Pili and Ana). My daughter has been very happy with them.