Staff are brilliant and great with kids. Pools are nice, clean and warm. Kids loved it! Food is great if you’re not a picky eater like my family! Overall a brilliant holiday!

Spécial message and congrats to CEASAR ! Very good animations … all the Time smilling and hé is kindly with childrens and adults… touristas 😂😂😂 Bobo’s family from France 🇫🇷

⭐️⭐️⭐️ Let’s start with the good bits. This was a good option for a first family holiday, pirate ship was great fun, rooms were average just had what you needed, bed was comfy, food for ppl without allergies was very good (I’ll get to the allergy later), pool was cold but honestly fine if it’s really sunny and slides looked really fun (we didn’t go on any). Indoor pool was a big hit with our toddler as she got cold very quickly in the outdoor pool and sauna was amazing for us adults. Now the not so great bits was the overall attitude towards my daughter dairy allergy from the manager. I had contacted jet2 prior to flying asking them to get into contact with the hotel requesting a list of their standard buffet food that had dairy in it, I also asked for the same. That list was not provided. When we arrived they acted like they hadn’t been contacted twice about her allergy and said that since the buffet changes they can’t make a list. What they could do if have a sign above each food item stating if they have allergens just like the do to let people know if it’s spicy or if it contains pork, so to me that just seems lazy. I also overheard another person crying to the manager as they gave her son food they had already told them he was allergic to as they offered to make him food separately. They offered the same for us and just gave us a bowl of pasta as they pasta they serve is coated in butter 😑 We have very little options of food for her as there was not any dairy alternatives aside from soya milk and all deserts apart from jelly had dairy in. We had to purchase our own snacks and milk for her from outside of the hotel which we suspected we would have to but our 2 year old daughter ended up living off of fruit, rice, chips and paella as almost everything else in the buffet had dairy in it or on it. I personally think in this day and age all hotels especially when you pay for all inclusive like we have they should be more accommodating towards allergies and have a vegan & vegetarian section Oh and the entertainment was great for anyone aged 0-6 as they only sang songs with the kids no shows, tricks, games etc but was still good to watch the mini disco, our little one loved it