Today is our last day and we don't want to leave. Had a superior room with sea and garden view and every day we came back to amazing towel art so a big thank you to our cleaner mustafa we stayed in room 815. The staff work very hard and nothing is too much trouble. The food is ok we always found something to eat and we didn't have to be up at the crack of dawn to get a sunbed. We were disappointed we couldn't reserve a table in the Chinese or Indian restaurant but next time well book as soon as we check in. We have really enjoyed our stay and will definitely return.

Seagull Beach Resort, Hurghada – Very Disappointing Experience We arrived on 2nd June for a 10-night stay. Our first impression was positive. The reception area was clean and looked well maintained. However, that was where the positives ended. The hotel floors were polished to such a high shine that they were extremely slippery and potentially dangerous. When we were shown to our room, we were very disappointed. The balcony was practically unusable as it overlooked neighbouring rooms at very close range, offering no privacy whatsoever. We couldn't comfortably sit outside and enjoy it. The room itself was shabby and in desperate need of refurbishment. The bathroom was disgustingly dirty and poorly maintained, which was shocking considering how immaculate the reception area appeared. My daughter was also staying at the hotel with her family. There were not enough beds in their room on arrival, so an additional bed was delivered. When the bedding was stripped, we discovered the mattress was absolutely filthy, covered in stains and completely unacceptable for guests. It was one of the most disgusting things we have ever seen in a hotel room. We have photographic evidence of its condition. The dining experience was chaotic. It felt like feeding time at a zoo. Guests were pushing, jumping queues, piling food onto overflowing plates, handling food with their fingers instead of using the tongs provided, and generally showing little respect for other guests. The atmosphere was unpleasant, stressful and intimidating. The entertainment was another huge disappointment. My grandchildren were looking forward to the children's activities, but there was very little animation or entertainment available for English-speaking families. When we took them to the entertainment area, everything seemed to be aimed at Russian guests and conducted in Russian. My grandchildren felt excluded and there was very little for them to enjoy. This hotel seriously needs to remember that it welcomes guests from many different countries. There appeared to be very little consideration for English-speaking visitors, and we felt completely overlooked throughout our stay. I have visited Egypt 18 times and can honestly say this is the worst hotel I have ever stayed in. I have never felt so uncomfortable, intimidated and disrespected while on holiday. One final question – where was the advertised foam party? We paid a considerable amount of money for this holiday and expected a reasonable standard of accommodation, cleanliness and customer care. What we experienced fell far below that standard. The condition of the stained mattress was absolutely disgusting and completely unacceptable for paying guests. We will be making a formal complaint regarding the hotel and will be seeking legal advice concerning the condition of the accommodation provided. In the UK, health and safety authorities would take a very dim view of guests being expected to sleep on a mattress in such a filthy and unhygienic condition. Sadly, this holiday was a huge disappointment. We will not be returning to Seagull Beach Resort and would not recommend it to other travellers.