OMG, this is clearly one of the worst hotels we have ever seen. Arrived pm Friday 18 but unable to check in until after 17:00 so went out for lunch and the beach. Checked in and were assigned a room on the 2nd floor, shocked at the low level of cleanliness, the damage in the room and the overwhelming stench of skunk cannabis. Immediately returned to reception to say that it was not suitable. They, after a considerable wait, we were given keys to a 3rd floor room, even worse with a sofa that had been ripped exposing the dirty padding underneath - back to reception and offered the keys to a room on the 10th floor, no different. Filthy, beaten up furniture and cigarette burns on the furniture. With that we had enough so I got online and found another hotel ( the Santa Barbara in Golf del Sur) ordered a taxi and left without staying in what can only be described as a dilapidated dump. I really felt sorry for the Receptionists who were clearly embarrassed and well used to the complaints so thank you to them but if you decide to stay here, you have been warned

⭐ 1-Star Review – Serious Concerns Regarding Cleanliness and Housekeeping The location is the only positive thing we can say about our stay. The hotel is in a convenient location, and we would also like to acknowledge that the receptionist we dealt with was polite and apologetic when we raised our concerns. Unfortunately, the positives end there. We stayed at Palm Beach Tenerife for 9 nights, and the standard of cleanliness was extremely concerning. The room was dusty and dirty when we arrived, with make-up stains on the pillows, wrappers and other rubbish underneath the bed, as well as visible dirt and dust around the room. This is not what we would expect when checking into accommodation, particularly when paying for a hotel stay. What is even more concerning is the lack of housekeeping during our nine-night stay. Our room was only cleaned twice. On one occasion, the cleaners arrived at approximately 3pm, while we were getting ready, so naturally we had to turn them away. On the second occasion, rather than addressing the poor standard of housekeeping, we received a message asking us to keep the apartment cleaner. This was extremely frustrating and, quite frankly, unacceptable. We had been cleaning the apartment ourselves every day because we were unhappy with the condition it was being left in. To then receive a message suggesting that the condition of the apartment was our responsibility was very disappointing. There were also concerns about the way our personal belongings were handled during the cleaning visits. My T-shirt was left wrapped around the door handle, and my bikinis were left in the bathroom. These are personal belongings and should be treated with basic care and respect. We also left a clearly written note on a pizza asking staff not to take it. The note was removed and placed on the mirror, but the pizza was taken anyway. This was particularly frustrating because the request could not have been clearer. The air-conditioning was another major concern. The vents were visibly dirty and appeared to have accumulated dust and dirt, raising serious questions about how regularly the system is cleaned and maintained. During our stay, both of us became extremely congested and unwell. While we cannot say with certainty that the air-conditioning caused our symptoms, the condition of the vents was concerning enough that we did not feel comfortable using it. For us, this goes beyond simply being disappointed with the appearance of a room. Cleanliness and hygiene should be basic standards in any accommodation, and particularly important when guests are staying for an extended period. Dust, dirty air-conditioning vents, rubbish left under beds and stained bedding are not issues that should be present in a room offered to paying guests. It was also disappointing that, despite raising our concerns, the situation did not appear to be taken seriously enough. An apology from reception was appreciated, but an apology does not resolve the underlying housekeeping and hygiene problems. I’d also like to add the three elevators are always broken and being on the eighth floor it takes a toll also being sick from their aircon. We booked a nine-night holiday expecting a clean, comfortable and properly maintained place to stay. Instead, we found ourselves cleaning the accommodation ourselves, dealing with inadequate housekeeping and worrying about the cleanliness of the air-conditioning. This significantly affected our experience and, unfortunately, our health during the holiday. We would strongly encourage management to review the hotel’s housekeeping standards, cleaning procedures, air-conditioning maintenance and the way guest belongings are handled. These are basic areas that should not be overlooked. The location earns the one star, and the receptionist’s apologetic attitude deserves recognition. Everything else about our experience was extremely disappointing. We will not be returning to Palm Beach Tenerife and cannot recommend it to others based on our experience.

Unfortunately, our stay at Ona Palm Beach was quite disappointing. The hotel itself is very old and the infrastructure is clearly outdated and in need of renovation. The overall condition of the property does not match what we expected. During our stay of only four days, we had to change rooms around three times due to several different problems. Some things were not working properly and, most importantly, we encountered cockroaches in the rooms, which was extremely unpleasant and made us feel uncomfortable. We did not have breakfast included, but we decided to prepare our own meals since the rooms have a kitchenette. This was a positive aspect, although the kitchenette itself is also very old and could be much better equipped. The dish rack was not practical at all and the refrigerator was quite small. One of the best things about the hotel is definitely its location. It is in a very convenient area and is just a short walk from the beach, which was great and made it easy to enjoy the surroundings. On the positive side, the staff were friendly and helpful, including the reception, housekeeping and entertainment teams. The only staff member that was horrible and very rude was the night auditor. The swimming pool was also good, and we enjoyed the pool entertainment. Overall, however, the hotel is in poor condition and really needs significant renovation and maintenance. Considering what the hotel appears to offer, we expected much better. Unfortunately, we would not choose to stay here again unless the property undergoes major improvements.