The beds is terrible is nasty , the food is regular the pools is very good but the rooms is very old the mattresses are hard and bed frames are broke . Bad experience

We were expecting a family vacation at a hotel that—despite being a 3-star property—was supposed to be a good one. That was not the case! Unfortunately, the hotel had only been partially renovated; while the reception area gave a modern impression, the rooms were completely outdated, featuring closets without doors, broken air conditioning, and other issues. Furthermore, we requested repairs for the air conditioner twice, as it wasn't cooling at all; when opening the room door, the air in the hallway felt cooler than the air inside the room. We waited three days for a maintenance person who never showed up, and the hotel simply provided a portable air conditioner to address the issue. The problem was that, besides this unit also being broken, it required the window to be left open, allowing all the noise from the main street to pour in throughout the night. Furthermore, we requested repairs for the air conditioner twice, as it wasn't cooling at all; when opening the room door, the air in the hallway felt cooler than the air inside the room. We waited three days for a maintenance person who never showed up, and the hotel simply provided a portable air conditioner to address the issue. The problem was that, besides this unit also being broken, it required the window to be left open, allowing all the noise from the main street to pour in throughout the night. Another issue is that this hotel accepts school groups during a period that is in high demand among families. Between the noise, mess, and shouting, and a completely overcrowded and dirty pool, it is impossible for other guests to enjoy the hotel as usual. It is also worth noting that there are only two elevators—one large and one small—and they are insufficient; wait times are very long. Finally, it is important to mention the positives: the daily entertainment, the area for children, and the tasty food all enhance the experience.