Arrived 11 15 pm. Reception was ok and was given a sandwich and cake as we missed meal time. They rushed the briefing and missed the part on how to reset room safe. The internal was flat and took 24 hours to resolve.Map of site not easy to understand. We got help from guests to find our room. The site is full of steep slopes and steps. They have lifts but our one to our level was out of order and has been for some time. If you have mobility issues this place is really for you. The hotel could have good welcome pack in every room, like most hotels have. The room was ok, no real view from balcony. The room is tired looking and needs a update. The settee as stained and tired looking. Really the room needs a complete update. Room is cleaned daily except for Sunday and Monday. Sheets and towels changed every 4 days. The onsite gym is ok. Could do with update but it does its purpose.is semi open space and is open 24 hours. They have two pools on site. Delfin is a quiet one and has plenty of sun beds. It has a bar for all inclusive. Other snacks and premium drinks you have to pay for. Top pool is busy, plenty of sun beds. You get all inclusive drinks and snacks. Premium items you pay for. This is also the entertainment hub for hotel. Details in reception. Roof top bar, were you have to pay for drinks. Beach bar, so called no beach. You get all inclusive drinks and pay for premium drinks. The part its a stop of to Anfi using dirt track. Anfi lively and 20 mins walk. Puerto Rico lively and souvenir shops. Taxi 5 to 8 euros 5 min journey. Local bus 1 euro 15 min journey. The hotel has a small spar shop, which is well stocked. The roads around and in the hotel need repairing. There is no secure area for luggage and no changing or shower available after checkout, if you have to wait for hours for your transfer. You can ask for extend your checkout till 1800 at a cost of 35 euros per person, only if your room is already allocated. Meals are ok but some of the hot options can be cold. I found then adequate but I bought my own peanut butter, as they don't supply jam or chocolate spread for toast etc. They do theme evening meals Tuesday to Saturday, can be booked using hotel app or reception. There is building work nearby, so noise could be a problem. Overall the Hotel,I rate it as 3 star and really needs a good face lift. There is a lot of waste ground within hotel area that good be used to better use. You get good photos, especially sunset etc. The pre mix cocktails are not really nice, go to town and have a proper one. The hotel lager is Cruzcampo. You can get 0 % beers in bottles and you'll have to pay for. The staff are very pleasant and professional on approach and will help with any problem.

4th visit here , great hotel the only thing is when you arrive very late at night and they put you at the very top of the hotel where the lifts aren’t working . Rooms are great Breakfast is my favourite loads of choice , plenty of choice at all meals Plenty of subbeds at both pools , you do have to get up early to snag one . Bar staff at the pools could really learn to be friendly they were so miserable, once you get passed that it’s a great hotel and will be returning soon 🌞