DO NOT STAY AT THIS HOTEL, and do not pay before you've seen your room! Unfortunately, my experience at Augusta Club Hotel was very disappointing. After checking in, I went back to reception because the room I had been allocated looked very different from the accommodation I had seen advertised online. It was dark, dingy and much smaller than expected. I asked to move rooms and was told the hotel was full that night but that I could move the following morning and speak to a manager. I also asked for a discount for the night I was having to stay in the room, but was told this needed to be authorised by a manager. The following morning, I returned to reception and was then told that no manager was available and that moving rooms wouldn't make much difference because apparently all the rooms were the same, other than the view. Later that day, the hotel called while I was out to say that I could view another room. I asked to see it when I returned but was told it had to be immediately or I would lose the opportunity to move. That wasn't possible as I was away from the hotel, so I reluctantly stayed in the original room and again asked about a discount. I was told to speak to a manager when I checked out. When I finally spoke to the manager at check-out, I was incredibly frustrated to be told that she could have offered me a discount if I had raised the issue earlier, but that nothing could be done because I was now leaving. I had raised the issue from the moment I arrived and had asked repeatedly for either a room move, permission to leave or a discount. I had simply followed the instructions given to me by reception each time. The room itself was disappointing, but what really let the hotel down was the way the complaint was handled. There were multiple opportunities to resolve the issue during my stay, but each time responsibility was passed on to somebody else. Then, when I finally reached the person who apparently could have helped, I was told it was too late.

Normal experience, breakfast was decent. The AC did not get as cold as i would like and the bahtroom doors dont have locks and are made out of glass.

Just had a 4 night break here, perfectly clean, reception, pool and bar area very well maintained all through the day. Rooms on the small side and could do with more storage space, but spotless. Staff were fantastic especially the bar and restaurant team, great personalities and very friendly and helpful. Location is fab, away from the hustle and bustle but 10 minute walk and you're at the beach.