I was a little nervous about going here after reading some of the reviews but I absolutely loved my week here. I arrived late and there wasn't a bottle of water or any towels in the room but a quick trip to reception sorted this. The beds are a little hard but this didn't bother me after the first night. Everywhere was clean and comfortable. Shower was decent, as was the air con. The pool wasn't freezing and there were enough sun beds. I had a good selection of drinks whilst there:-soft drinks, beer, rum, wine, sangria, local Baileys. I got given a map of Puerto de la Cruz which was handy as I went our most days. Being near the bus station was handy too as I went on a couple of trips. I agree the hotel is dated and there are a lot of cracked tiles in the lobby/restaurant and worn paint on bannisters but it didn't affect my stay. There is limited daytime and evening entertainment but I particularly enjoyed the Spanish entertainment in the evening. Food-I cannot understand people slating the food. I even heard some complaints when I was there. Some of the fruit was frozen and I did have a couple of broccoli dishes over the week that were cold but other than that I thought the food was great and I stayed all inclusive so was having lunch there too. Lots of fresh fruit, salad bar, freshly cooked meat and fish (some of the meat was a little chewy). I had a different paella every day and things like ham and cheese croquettes but they also had pasta, pizza, chips if you're desperate for them. It would be good if the hotel offered a packed lunch for those on all inclusive if they're going out for the day. I could see the hotel had taken other feedback onboard-there was music playing in the pool bar and the trees causing one end of the pool to be shaded had been cut down (which was a shame, I thought. All in all, a great stay and I would recommend it. If you're looking for a Brits abroad type holiday, it's not for you though. Mixed nationality clientele, quiet on the entertainment front

Beautiful hotel. Top floor room was lovely . Great views very cleanliness throughout the hotel. Laundry staff very polite and helpful.. location was in a perfect spot only a little hill to walk back to.. value of holiday really good. Food has been brilliant and drinks even though could of done with a list on tables.. entertainment was ok but finished at 11pm as with all inclusive drinks. But brilliant Holiday. Loved it here.