Arrived at the hotel - the lights were broken so we had to use the staff lights for servicing and housekeeping which didn’t work and and stopped in the middle of me going up to the 3rd floor then dropped to the basement and then had to walk all the way up to the third floor. Food was absolutely horrendous, I’ve had such a sore stomach all week and genuinely was twitching in bed which wasn’t normal. The beds are awful and the rough, the shower heads don’t work you have to wash your self In bits by holding it yourself. Hotel closes at 11pm for food and drinks, we were 15 mins late getting inside from our last drinks at an adults only Hotel and the staff called the police cars with dogs and torches to send us to our room. Staff are very very rude. The only staff member who was 10/10 was Isabel from food and beverage. Drinks were vile, reception security was so bad let anyone and everyone into your room with their own keys. Called at reception around 3am asking for a slice of bread as I was hungry and they said no wait for breakfast. They are lazy and poor service and customer experience was very very bad.

Just got back from a stay at this hotel firstly I would definitely not rate this hotel as a 4 star more like sub 3 star you first impression is the reception it's ok staff member was polite. The next impression and more important in my opinion is the room but it took a while as the 3 main lifts were out of order later found that 2 have been for quite a while not working at all so we had to use the service lifts. Into the room late at night it was disappointing and nothing like advertised (look like different hotel rooms)the furniture is very dated and worn it has not see a refurbishment in many years, the headboard is stained and discoloured the floor has cracked tiles and bathroom is in desperate need of updating. Next day breakfast was good. Pool area is not big for this size hotel and sunbeds very limited not enough for all guests, it's like if you do not go and get sunbeds very early you will not get any they have a policy of no towels left on to keep the bed for more than 30mins but this is not always enforced only when it suits the person on pool duty, on most days I had to go and find beds for myself my wife and mother in law and a lot of the beds are broken again not what you would expect from 4 star. We booked all-inclusive but overall the food was good but still limited choice and very repetitive, the drinks are very weak and all cocktails are made from a machine again not what I would call 4 star. I do not think I will be booking this hotel again unless it has a major refurbishment.

My first experience of all inclusive, 4 of us went as friends. Rooms - a bit tatty with the floors etc but they were functional, air con was great, cleaned daily with fresh towels. Bed was poor and only 1 pillow. Food - a good variety, sometimes was only lukewarm. As a vegetarian I enjoyed it when they had pasta bake and also some feta salads etc.. it would’ve been nice to have the paella without fish ☹️ everything was in plentiful supply. Drinks - plastic cups were a bit annoying and some folk were getting pint glasses and others only half glasses/plastic cups but we all had the same wristband on? Forget anything you know about measuring spirits, this was great fun! Building - dated in places but communal areas were great. Enjoyed the big sofas to sit and talk with friends. Lifts seemed to take a long time in the foyer, the service ones at the back were better Entertainment- Some of the evening entertainment was good , others not so much but there was certainly variety. Exercise classes poolside too kept people busy Location - really close to Loro Parque, right near the bus station, a stones throw from the beach and an easy walk into town. Pool - area always clean and tidy. Unfortunately you need to get up early and reserve a bed. It does say not to and if the towels are there more than 30mins they’d be removed… we never saw this and was very frustrating. Staff - truly sets it apart. Pablo and Manuel were great, as was the guy who at 10am was doing water fitness and by 10pm had done the music quiz and leading some dancing!! The young lad on the pool bar all week (sorry didn’t get a name) really kept the vibe up. We had a great time and I’d definitely go back. 👍🏻