Location was perfect for Loro Parque Zoo, which is a must. Beach is just down from hotel. Atmosphere was great. The rooms were cleaned everyday but outdated the air con didn't work properly and the floors were ripped and damaged. Value was good. We were on the 7th floor and the lifts didn't work so sometimes had to climb flights of stairs. We were woken a few times in the week by drunken idiots banging on doors and shouting and swearing. The staff were very helpful and friendly. The entertainment staff were great aqua aerobics in the mornings, great fun.

Very bad cleaning service, for two days they were left without putting out the bathroom towels, the bathtub was broken and the cleaning was scarce, they do not clean the bathtub and the toilet every day, a hair of mine has been in the bathtub for 2 days. The buffet, especially dinner, did not have much variety.

The location was great, easy walking distance into the old town, which is beautiful, with lots of great shops and restaurants. The hotel staff were friendly and entertaining. The hotel in my opinion is no longer a 4 star, more like a 2/3 star. It needs updating everywhere. The rooms are ok but very dated, no bottled water in the room when you arrive (you have to ask for this from the bar, which you are not told upon checkin, other guests told us). No facilities in the room for making tea or coffee. (don't be fooled by the photos). You have to pay to use the room safe, even if you are booked in as all inclusive!. The food was ok and basically the same everyday apart of a couple of dishes. The pool area was nice but not enough sun beds for the number of guest staying. Not enough patio furniture on the terraces, which warning they are in direct sunlight, no shades were available. The entertainment of a night was fine, but I would say the host was very good and tried hard to get everyone involved. The view from the balcony was amazing!!! we were facing the hills and pool. As for value for money I'm conflicted, staying as all inclusive, I would expect to have basic amenities like water available in the room on check in and free use of the room safe. The food was boring and ending up eating out most nights, which was an added cost. I would stay in this area again but not this hotel. When I book 4 stars I want some luxury and you do not get this here. The airport transfer from the south side is about 2 hours.