We’ve just returned from a fantastic stay at this hotel with our family and young baby (one year old) , and overall we had a wonderful experience. The hotel truly deserves its 5-star rating. The facilities are beautifully maintained, the atmosphere is lovely, and the staff were exceptional throughout our stay. Every member of the team made such a fuss of our baby and went out of their way to make us feel welcome and comfortable. Their friendliness and attentiveness really made our holiday special. Breakfast starts at 7:30am, which worked well for us, and the food quality was excellent. The only area where there may be room for improvement is the timing of some of the dining options. Lunch in the main restaurant begins at 1:30pm, afternoon snacks are served from 4:30pm, and dinner starts at 7:00pm. For families with very young children, slightly earlier serving times could make meal planning a little easier, particularly around bedtime routines. That said, this is a minor point in what was otherwise a fantastic stay. The hotel, facilities, and staff were all outstanding, and we would happily return in the future - especially when our little one is a bit older. Thank you to the whole team for making our family holiday so enjoyable.

Second visit, can see a slight deterioration in rooms where some TLC needed particularly in the bathroom. Tiles getting old and need re-grouted and awful smell of drains (was same in courtesy room on last day so seems to be wider issue). Breakfast lovely, lots of choice. Dinner good too albeit as a vegetarian I struggled more. Infinity pool lovely - would be better if the hotel done the recycling crushing early or later in the day as the noise does spoil the peaceful setting. Staff are all really helpful and friendly with the only issue (which we experienced on last visit also), being a few rude female waitresses at dinner - not sure if more senior as wear black blazers. The hotel offers no complimentary water in the evening despite it being plentiful at breakfast - need to buy it but as it’s so busy, we were only able to do so twice in 11 days. I had a small bottle with me one night and was told off by two (first one said ok for today but not moving forward), third one actually shouted and snatched the bottle off the table drawing attention to us. Very embarrassing. Last visit was similar but we had said no thanks one night and she said something in Spanish and snatched the glasses away. Only other observation is that checkin is chaotic and a lot of waiting around. Enjoyed it but with so many other options available, unlikely to return.