This hotel was absolutely shocking for what we paid! Definitely is not a 4 star. We booked as a family with two small children, (5&7) we were put on the top floor, surrounded by old derelict/run down buidings for our view. There is absolutely no entertainment on whatsoever for kids, no games, no mini disco, no nothing, I don't understand how they claim they are a family hotel?! Adult entertainment starts at 10pm, which rotates between the same 3 things, a singer, belly dancers and flamenco dancers. We went for 10 days and seen the same act twice. completely run down, spa didn’t work, lifts are always broken, (we had to carry our suitcases down 9 flights of stairs) pool is dirty and tiny, far too small for how large the hotel is. Food was horrendous, they basically cater for French people, nothing for the kids to eat unless they like snail Paella 🤢 we went all inclusive and ate out most nights. All staff are miserable and look like they don’t want to be there (apart from one lovely bar lady) A couple of good things I can say is that the rooms are clean and towels changed daily. The location was also great, plenty of food options outside the hotel and 2 minute walk to beach and shops. Please avoid if you have kids, I’m absolutely devastated we’ve wasted this years family holiday at this hotel. 😭

Well honestly I think the hotel is beautiful, the hotel itself is lovely and clean ! And the rooms were cleaned everyday ! We got fresh towels every day and our bed changed twice when we was there (10 nights).. sometimes I think if you treat people nicely they treat you nicely too. Check in was fast and easy ❤️ and the reception staff was fine with us ! And there 24/7. Always helpful too us! My daughter has a disability pram and literally the first day it broke and needed a bolt and screw ! Reception got Super Mario (the fix it guy) and he fixed it no trouble and made sure it was all secure! We was so so grateful ❤️and we booked the spa there for one morning was lovely ! And again no problem too the staff ! Bar staff was constantly working ! Cleaning and making sure everyone was served! And was dead happy and nice to me and my family ! ❤️ yes they do serve the paying customers first but yeno that’s what they are probably told to do ! And at the end of the day you can wait 2mins for a drink ! We can have as many as we wanted ! Never a problem but it did make you feel like a second class citizen as we have paid too! But like I said there probably the staff rules❤️ Snack bar by the pool my kids loved it hahaha ! Again all made fresh and not warmed up .. did take a while to make but yeno it was freshly made to order! For everyone! And the fella was a bit quiet but that’s just the way he is ! Always nice to me again because I was polite and nice to him❤️ Kids entertainment was a bit rubbish am sorry to say ! But yeno they was happy to just have a little dance of an evening! The shows started late 9.30pm some of them and 10pm for others which I think was too late for children! But each to there own❤️ The restaurant was lovely we enjoyed all the food each night and was given a drink of choice with my meal and the kids ! Which was great ! Sangria was lovely in there ! breakfast was nice of a morning (when I got up 🤣) just a bit of a que to get a tea or coffee but whatever! Everyone is in the same boat… Cakes cakes and more cakes omg they was delicious! ❤️and again all the staff were lovely and kind and all working so hard ! I thanked the cooking staff each day as they’re always forgotten about ! Again thank you❤️ The lifts are a pain like as you have to go and down too each floor 🤣 and people who can clearly walk or whatever use them to go from one level to another which would be faster walking up the stairs, when you have a wheelchair or disability pram or something you have to wait … but it’s just one of them things the staff or hotel can’t be blamed for that ! ❤️ Pools were fab ! The slides were a massive hit for the kids ! And the games room was a bonus! They loved it ! Never had a problem getting a sun-bed anytime of day, but we do prefer to sit on chairs by the pool to watch the kids and there was plenty of them too ! ❤️ I honestly think the hotel was nice , just some of the guests were rude or whatever but again you can’t blame the hotel for that ! It’s like they have never seen a disabled child or any child in that manner! If you don’t like the sound of children laughing or playing go to an adult only hotel , every child I met on holiday was gorgeous! And so kid and lovely ! Think people forget what it’s like to have kids or be a kid !❤️ We would go back again as it was lovely and so close to shops and the beach etc that’s what makes it special ! Thank you for a lovely time ❤️❤️