Had such a great holiday, the hotel is the best I have been to, the food and staff are brilliant. Ahmed from the entertainment team really made the holiday stand out, he’s so friendly and works very hard at his job to get people involved and make sure everybody is having a good time, whenever we needed anything Ahmed was always on hand to make sure it happened. He really is a credit to the team!

Holiday was great, the view of the hotel was very scenic. Holiday reps were very nice, they had a laugh with everyone and overall holiday reps were great

We recently stayed at this hotel and unfortunately our experience was very mixed. There were several issues that really affected our holiday. On many occasion, someone accessed our balcony without permission while my i had just come out of the shower and was wearing only a bathrobe. This was extremely upsetting and made us feel that our privacy and security were not being taken seriously. Unfortunately, both me and my husband were also ill with sickness and diarrhoea for four days out of our 11-day holiday. While we cannot say for certain what caused it, it had a significant impact on our holiday and was very disappointing. Cleanliness was also a concern throughout our stay. We even had to ask for our room to be cleaned again because the standard of housekeeping was not acceptable. We found raw minced meat left on the floor in the Yades Restaurant, which was very unhygienic. On another occasion, a lifeguard was sick on the beach and the vomit was simply covered with sand instead of being cleaned up properly. We also found a random carrier bag and a cap left on our balcony, making us question the standards of housekeeping. The service was inconsistent throughout our stay. We paid for the exclusive beach beds through the Posh Club but received poor service while using them. One evening, my w main course never arrived. Despite chasing it up and waiting a further 20 minutes, it still didn’t come, so I had to leave without eating my main meal. The hotel itself is set in lovely grounds, but the décor is in desperate need of updating. In many areas it feels tired and dated, which was disappointing considering the standard the hotel promotes. That said, there were some positives. The main butler, Hager, was exceptional. She was always friendly, professional and willing to help whenever we needed anything, and she is a real credit to the hotel. The hotel grounds were beautifully maintained and looked lovely throughout our stay. Overall, I’d say around 40% of the staff were warm and welcoming, while the remaining 60% came across as unfriendly or uninterested. With better customer service, improved cleanliness, stronger attention to guest privacy and investment in updating the hotel, this could be a much better place to stay. Unfortunately, based on our experience, it did not meet the standard we expected. I would definitely not rate this a 5* hotel more like a 3* there are so many better hotels around.