We're almost at the end of our 2 weeks at the Alua Tenerife and have had the best time. The only thing that lets the hotel down is the exterior which doesn't match how beautiful it is on the inside. Our room is modern, spacious and spotless with a huge balcony. Numerous lifts so never waiting long. Dining area is spotless with tables cleared almost instantly by the efficient staff. All staff have been friendly and welcoming. Free safe in the room and water stations on each floor to refill bottles. Towels are provided and refunded when returned. Food has been perfect, always a great choice and delicious. We honestly don't understand the negative reviews. Yes the entertainment mainly caters for the French and Spanish but that's to be expected when the English are in the minority, we haven't found it an issue at all. All the staff work so hard and the entertainment team are excellent Loved the aqua gym with my 12 yo daughter and although the gym is aged, it's perfectly adequate. Shops are on the ground floor which is very convenient. Visited the roof top bar which is lovely but additional to AI. Overall a great holiday at the Alua Tenerife.