​I have been going on all-inclusive holidays for 10 years, trying to find something better every year. This year, just when I thought I’d have another great time in Lanzarote, I ended up in this hotel... ​This hotel is one big joke. The rooms are awful, smelly, and dirty. The whole hotel smells of dampness, especially near the show bar and in the restaurant on the bar side. You can even see mold in the plant pots on that same side, and the plates in the restaurant are dirty... The food is repetitive. ​As for the rooms, mine was on the second floor: dirty carpets, dirty walls, mold around the air conditioning vent (which didn't work), filthy armchairs that smelled terrible, and a dirty table on the balcony... ​POOL AREA The hotel has a large pool split into two sections: one small (heated) and one large (unheated). The area around the pool is dirty and wasn't cleaned for several days. There was no soap in the poolside toilet for my entire stay, and there are not enough sunbeds. The pool opens at 9:30 AM, and if you don't take part in the morning rush, there are no spots left by 9:40 AM—and the staff couldn't care less... It's also worth noting that the pool bar is the only one open in the whole hotel from 10:00 AM to 6:00 PM, which leads to long, 15-minute queues for a drink. On top of that, you have to pay €1 for a cup if you don't bring your own... ​This was the absolute worst way I have ever spent my money. The staff is rude—when I tried to exchange my beach towel after three days, I was sent to reception and asked to describe the dirt on my towel because, according to hotel policy, you only get one for the entire stay... I won't even get started on the bartenders: on my first day, right after arriving, I tipped a bartender €5, and he didn't even say thank you. ​I WARN EVERYONE AGAINST THIS HOTEL!!! Do not waste your money.