The hotel itself deserves five stars — rooms, food, staff, and facilities are all outstanding. The problem arose when I called to add a single night to my existing booking (ref. 26042253578). The operator assured me it would only add the cost of the extra night, with no changes to the existing prices. When I received the modified confirmation, I discovered they had repriced all 13 original nights at a higher flat rate, raising the total from €2,595.77 to €2,972.77 — €164 in additional charges that were never agreed upon. I contacted the hotel and Servatur head office multiple times, providing both written confirmations (same booking code, completely different nightly prices) as evidence. Their response was that I had been informed of the new price — which is categorically false. The pattern is clear: they exploit phone-based modifications to reprice the entire booking without the customer's explicit consent, in violation of EU Directive 93/13/EEC and Spanish consumer law (RDL 1/2007). I have already filed complaints with the European Consumer Centre Italy and the Dirección General de Consumo de Canarias.