It is always a real pleasure to spend my vacation at the Bonalba. The staff is very friendly and competent. The pool is great. This is my 5th time coming and I am still just as happy.

This hotel is very clearly not a 4-star. It has a large pool (which needs a clean) and the hotel itself is spacious, but unfortunately, that’s about as far as the positives go. The food was one of the most disappointing things about the hotel. It was often cold / luke warm with a very limited selection. It felt that most of the food was not freshly cooked and was simply warmed / reused. I have seen much better offerings at 3 star hotels. Service throughout the hotel is poor, with no clear information or guidance on how you can purchase food during the day if you aren’t all inclusive. Staff were okay, but there was a clear a language barrier at times, and there were a few occasions where they tried charging us the wrong amounts. The rooms are basic. Our kettle didn’t work, and the TV only offered a very limited selection of basic Spanish channels. The corridors to get to the room have an unpleasant musty smell (probably from the old carpet). The bed was relatively comfy though. There is virtually no evening entertainment, with only a handful of fairly basic daytime activities available on selected days. No good if you have kids are looking for some atmosphere. In terms of location, there is nothing nearby other than the golf course and a couple of restaurants about 11 minute walk up a steep hill. There is no store within the hotel either. Overall, I would rate this as a low 3-star hotel at best in its current condition. The hotel does have the potential to become a genuine 4-star hotel, but it would require significant investment, better maintenance, improved food and service standards, and much more attention to the overall guest experience.

On this occasion I am not going to talk about the hotel, I simply want to dedicate these lines to Carla, the hotel's public relations officer. I thank you from the bottom of my heart for your empathy and attention; thank you very much for making our stay as pleasant as possible with your kindness and professionalism. I wish you the very best in life; you deserve it. And also thank you for the cordiality and good work of the concierge (sorry, I don't remember his name). People are often more important than other more banal things. Thank you from the heart.