Stayed for 5 nights on a Tui package to go to a family wedding. Very happy with the whole trip. The hotel was perfect, clean and tidy in all areas. Staff were friendly and happy in their roles. Great customer service. Good breakfast with lots of choice. The sea was warmer than the pool and in my opinion nicer, but I love the sea! Make sure you take sea shoes as it's pebbles, but if you're a confident sea swimmer you'll love it. May be very busy in high season, but had the sea to myself most days mid October! Shuttle bus to Altea town is a nice perk, but it's only 15 mins walk so no bother if you don'tgetca space. Altea is simply gorgeous, but nothkng much opens till 11 or 12 so dont rush. Tram 5 mins walk away from hotel to explore Denia and other little stops. We did a day in Benidorm just to say we'd braved it. It's everything you'd imagine, but embrace it, have a laugh and a jug of Sangria and you'll be glad you had the experience! Overall Cap Negret is one of the better hotels we've stayed in recently. Don't often feel like I'd go back anywhere; theres a lot of world to see. But I would certainly stay here again if I wanted to do more of this part of Spain. Great hotel.

4 nights and our 10th visit. We ordered the Premium Plus room as usual, but this time we were plagued by noise from the road and asked to be moved to a room facing north. For this we had to pay 25 euros - which we consider unreasonable. It wasn't an upgrade, but a replacement. We had half-board breakfast and dinner. One day we were supposed to celebrate our wedding anniversary and asked to change to lunch. It cost 5 euros per person because the food was much fancier - we were informed. This was not correct. Lunch was a big letdown for all four. Very disappointing! 1. Last year I gave the hotel 5 stars. In year 3. 2. She did not feel welcome at the reception. 3. The hotel's practice of charging for various services is unacceptable. 4. Are we coming back? I don't know.

**Food hygiene concerns and disappointing management response** During our stay at Hotel Cap Negret in October 2026, we discovered an insect on a piece of fish at the dinner buffet\. We were two couples dining together, and the incident ruined our appetite and dining experience\. We immediately informed the buffet staff, but nobody from management approached us or followed up\. The following day, one of our group developed stomach problems, forcing us to interrupt our visit to Altea\. The person spent the rest of the day in bed\. We cannot establish whether this was related to the hotel food, but naturally it added to our concerns\. We subsequently submitted a formal complaint with photographic evidence\. Hotel management acknowledged the insect incident and apologised for the lack of follow\-up, but repeatedly refused any compensation for the four dinners\. We appreciate that unexpected incidents can happen\. However, we believe the hotel could have handled this situation with greater care, understanding and professionalism\. **Our biggest disappointment was not just the incident itself, but how hotel management responded afterwards\.** Unfortunately, this experience left us with a negative impression of the hotel’s customer service\.