The worst hotel I have ever been to without a doubt, room totally illuminated, since the curtains do not block the light that enters because they do not close and are broken, music from the pools very loud and entertainment that does not let you rest all afternoon, you ask at the front desk to please change your room since you are going to rest and they tell you that they will give you one in another area by paying 20 euros more per night and that there is no other option, to which I refuse outright since I have paid for my reservation and it was not cheap by the way, for such treatment, of course I will never return nor will I ever recommend this hotel to anyone, I am going to have to sleep these days for hours since the music from the pools does not stop, Thank you gentlemen for ruining my vacation, I am going to leave worse than I came, of course I will proceed to file a complaint form for everything that happened.

Great place too stay went with the wife and kids 11/17y pool was a bit deep and you can only use floaty rubber rings but the food was great big selection and all nice looking ( get a taxi into playa de ingles for the nights or stay at hotel but €7/8 go there for the beach too 🙌🏼 overall no complaints at all from us 🙌🏼

We recently got back from a weeks holiday staying at livvo koala with 2 young kids. Overall I wouldn’t rate this hotel a 4 star more like a 3. On check in we arrived at 20:30 and was told there was no food as the restaurant shut at 21:00 and were instead left with sandwiches and fruit on the check in desk to help ourselves too. Rooms were big and spacious, but the sofa bed I felt wasnt the usually sofa bed you’d expect and so my oldest ended up sleeping in the bed with us as I thought it was too uncomfortable and not big enough. The room wasn’t cleaned to a high standard and there was used plastic cups and balls left under the sofa. There was 4 swimming pools but none of them shallow enough for oldest to stand up. The minimum depth I seen was 1.5m. There was 2 baby pools and a splash pad but this was only small and got busy. On our last day they taped the splash pad off im assuming to fix the floor as this was raised and broken. Food - main buffet restaurant was ok, wouldn’t go hungry and didn’t make any of us bard. Not much option for the evening meals and it was repetitive but again this is a personal preference. Not much option for children, only once we managed to get chicken nuggets. Did notice a few dead cockroaches on the floor around the outdoor sitting area. Snack bar open 12-5 serving burgers, hot dogs and pizza. Pool bar didn’t open until 11 so if you wanted a drink around the pool before then you would have to go to the restaurant to get it. Self service drinks was also not possible until they opened the machines. Sometimes this would be flat drinks. There was a shop about a 5 minute walk away which we went to most days to get bottled water and crisps as there was no on site shop. Taxi to Puerto ricco cost about €36 and taxi to Maspalomas light house was about €8 Prior to checkout we enquired about a late check out this was €50 to have the room until 6pm we decided not to use this and was told there was a shower room and luggage room we could use. But on checkout when we asked to use to the shower room we was told this needed to be pre-booked and there was no availability for us so instead we had to just get changed in the bathroom. So be careful and make sure you book that the day before check out.