We booked and paid for a pool view room. We got a standard room backing onto a busy road that started loading stores up with veg etc... from 5am till 9am none stop. At one point there was 4 lorries there. We told them we had paid for a pool view and they just replied "it's not available ". They really didn't care or make any offer. After walking 50km we needed the sleep. Extremely disappointed.